Our Code of Ethics & Code of Conduct

At Fujiiryoki India, we are committed to upholding the highest standards of
professionalism, respect, and responsibility. Our Code of Ethics and Code of Conduct
define how we operate, how we serve our customers, and how we build long-term trust
with our partners and stakeholders.

Code of Ethics

Our Code of Ethics reflects the deeper values that guide Fujiiryoki as a brand with over
70 years of Japanese legacy.

  • Honesty and Transparency
    We are honest in all dealings—whether related to product features, service commitments,
    or pricing. Trust is the foundation of our relationships.
  • Commitment to Quality
    As a Japanese brand, we maintain the highest global standards in technology, safety,
    and reliability. Every product and service must deliver lasting value.
  • Customer-Centric Values
    Customer wellness is our true purpose. Every innovation and service decision is made
    with health, safety, and long-term satisfaction in mind.
  • Ethical Responsibility
    We strictly oppose counterfeit, imitation, or misleading claims. We stand for
    authenticity and responsible business practices.
  • Respect for Culture and People
    We honor both Japanese heritage and Indian values, respecting cultural traditions,
    diversity, and community well-being.

Code of Conduct

Our Code of Conduct guides the way we interact with customers, partners, employees,
and service professionals.

  • Integrity in Communication
    We provide clear, accurate, and transparent information. Misrepresentation or
    misleading communication is strictly avoided.
  • Respect for Customers
    Every customer is treated with dignity, courtesy, and patience. Concerns are handled
    fairly and promptly.
  • Professional Service
    Our service teams follow best practices in installation, maintenance, and after-sales
    support, with safety and hygiene as top priorities.
  • Fair Business Practices
    We follow lawful and ethical practices in pricing, advertising, and competition, never
    compromising long-term trust for short-term gain.
  • Responsibility to Society
    We promote sustainable solutions such as water-saving technologies and responsible
    recycling of consumables.

Our Commitments

  • Commitment to Quality and Safety
    Our devices are 100% Made in Japan and backed by medical-grade
    standards. Every process—from manufacturing to installation and service—follows
    strict quality controls and complies with JIS and global benchmarks.
  • Professionalism in Service
    With over 2,100+ trained technicians across India, we ensure reliable,
    preventive maintenance and prompt service with clear communication at every step.
  • Clear Distinction Between Warranty & AMC
    Warranty covers manufacturing defects for a defined period.
    AMC focuses on preventive servicing of pre-filters, internal filters,
    and routine maintenance. Customers are fully informed to ensure transparency and
    peace of mind.